Ariana Gregg

Customer service and front desk. Golden, CO

• ariana at arianagregg dot com
• linkedin.com/in/ariana-gregg
• github.com/arianagregg

Experience

• Ran a high volume register through weekend and holiday rushes, processing hundreds of transactions per shift while keeping lines moving and wait times short.
• Stepped up to lead the cashier team whenever the head cashier was out, assigning breaks and tasks.
• Trained new hires on point of sale procedures, returns, and store policy, cutting the time it took them to work on their own.

• Held a 99% positive rating across hundreds of deliveries by confirming orders, flagging delays early, and arriving on time.
• Planned routes around traffic and restaurant wait times to hit delivery windows through peak dinner hours.
• Ran the whole job solo, from accepting orders to fixing restaurant mistakes, with no supervisor on site.

• Greeted and checked out customers at the register, answered product questions, and located items across the store floor.
• Built and maintained in store displays, restocked shelves, and reset the sales floor as needed.
• Covered opening and closing duties, and preparing the register for the next shift.

Education

Skills

• customer service ::
  complaint resolution, returns, de-escalation
• front desk ::
  greeting, phones, scheduling, multitasking
• systems ::
  point of sale terminals, cash handling, Linux, Windows, Microsoft Office, Excel
• team ::
  shift leadership, training new hires, dependable attendance